Shipping policy

 

At Pharos, every order is hand-poured, carefully prepared, and packaged with intention.  We appreciate your patience as we create your experience.

Shipping Policy - Pharos Candle Company

Orders are processed within 3-5 business days (excluding weekends and holidays).  

During launches, holidays, or high-volume events, processing may extend to 5-7 business days.

You will receive a confirmation email with tracking once your order has shipped.

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Shipping Methods and Delivery Estimates

Shipping rates are calculated at checkout based on weight and destination.  

Estimated delivery times after shipment:

  • Standard Shipping: 3-7 business days
  • Priority Shipping: 2-3 business days

Delivery times are estimates and may vary due to carrier delays, weather, or peak seasons.

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Free Shipping 

Orders over $75 qualify for complimentary standard shipping within the continental United States.

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Local Delivery (Tulsa Metropolitan Area)

Local delivery is available for customers in the Tulsa, Oklahoma metropolitan area. Delivery fees start at $10 and may vary based on distance and delivery location.

Extended-area deliveries outside the Tulsa metropolitan area, including Oklahoma City area, may be available for an additional fee.  Please contact us to confirm availability and the delivery fee before placing your order.

Free shipping promotions apply to shipped orders only and do not apply to local delivery unless otherwise stated.

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Warm Weather and Melt Advisory

Pharos candles are crafted with premium wax blends.  During warmer months:

  • We are not responsible for melting due to heat exposure during transit.
  • Please retrieve packages promptly after delivery.

If you are concerned about high temperatures, contact us prior to ordering and we can discuss shipping timing.

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Incorrect Addresses

Please verify your shipping address before placing your order.

Pharos is not responsible for

  • Packages delivered to incorrectly entered addresses
  • Lost or stolen packages marked as delivered by carrier

If a package is returned due to an incorrect address, reshipping fees will apply.

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Damaged Items

If your order arrives damaged:

  1. Email us within 48 hours of delivery
  2. Include clear photos of:
  • The damaged product
  • The packaging
  • The shipping label

We will gladly work with you to resolve the issue.

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International Shipping

Currently, Pharos Ships within the United States only.

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Questions?

For any shipping questions, contact us at:

pharoscandlecompany@gmail.com or hello@pharoscandleco.com

ILLUMINATE YOUR WORLD.

- Pharos Candle Company