Refund policy

At Pharos Candle Company, each piece is thoughtfully handcrafted to illuminate your space with elegance and intention. Due to the nature of our products, we maintain a refined return policy to ensure quality and integrity.

We gladly offer exchanges on eligible items. However, refunds are limited and only granted under specific conditions outlined below.

Exchanges

We accept exchanges within 7 days of delivery for items that are:

Unused and unburned
In their original packaging
In the same condition as received

Refunds

Refunds are only issued if the item meets all of the following criteria:

Product is unused and unburned
Returned in original packaging
Request made within 7 days of delivery
Item is received and inspected by our team

If approved, refunds will be issued to your original method of payment.

Non-Returnable Items

For hygiene and quality assurance the following items are final sale:

Used or burned candles
Opened body oils or personal care products
Room sprays and reed diffusers once opened
Clearance or promotional items

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item(s) and packaging. We will promptly make it right with a replacement or exchange.

Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect
Original shipping fees are nonrefundable

Contact Us

For all return and exchange requests, please contact: Pharos Candle Company Support: